Refund policy

Items purchased are not eligible for return or exchange. Mood.LLC will cancel the order is notified via e-mail within 12 hours of purchase at info@themoodco.shop and ONLY if order has not shipped. Customer must cover all shipping costs to return item if a full refund is granted.

REPLACEMENT/REFUND EXEMPTIONS

Mood. will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed and are returned to our facility, and you will be liable for the cost of a reshipment.

  • Buyer's Remorse – Contact Mood. before returning any products. We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion.

  • Rejected by Customs - If a package is returned due to customs rejection, Mood. will not issue a refund. It is the responsibility of the purchaser to research import regulations.

LATE OR MISSING REFUNDS

If you haven’t received a refund after notifying us within 12 hours of purchase, first recheck your bank account in 7 days. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.

If you have any further questions, please don't hesitate to contact us at info@themoodco.shop